Customer Service & Support

Customer satisfaction is our main objective, this is why we train all our employees to provide the highest level of product quality and service to our customers.

Whatever your need, you can rely on Purolite: from R&D, Security of Supply, Manufacturing, Sales, to Regulatory Support, Quality Control, Technical Service and Logistics, our people are ready to listen and to react to your every need.

With 5 manufacturing facilities, (three in Europe, one in Asia and one in the USA), and a network of warehouses and offices strategically located around the globe, we can provide fast support and on time deliveries, even to the most remote locations.

In addition to the manufacture and supply of media for bio-separations and bio-catalysis, Purolite provides the following knowledge based services:
 
  • Advice on the application of all our media
  • Prompt in-house Technical Support
  • On-site Technical Support from experienced Sales /Technical Specialists
  • On-site training programs and seminars
  • Trouble shooting of media and operational problems
  • Comprehensive media application testing
  • Custom Research & Development of specific Products
  • Media samples / technical advice for conducting bench and/or pilot studies for specific application
  • Convenient access to global network of Offices
  • Quick access to product and service information via our website
  • Global supply via strategically located Manufacturing Plants in the UK, USA, Romania and China
  • Wide array of quality products  - all our plants are ISO-9001 certified
  • Regulatory Support
  • Security of Supply 
  • Convenient Worldwide Locations.

    Call your nearest Purolite office and you will experience our first class service
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